Is there a minimum hire fee for rentals?
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Yes. Please note our minimum hire fee for client pickup & rental bookings is $100. For bookings where the client requires xoSugarPop to deliver & pickup, the minimum hire fee is $200, not including transport fees. Rental prices are quoted for 3-day hire period.
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When do I need to collect from you?
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Our rental period is for up to 3 Days. We usually require pick up to be a day before your event and returned the following business day. However, we do know that dates for your event can be different and we can work with you via appointment, to suit your needs.
All collections and returns are via appointment only, and this can be arranged at the time of booking.
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Do you set up the rentals?
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No we do not. All of our rental items are DIY. This is how we are able to offer such competitive rental prices. All rentals will be carefully wrapped and packaged for travel for you to set up as you wish for your event.
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** Please note: If event planning services are provided by xoSugarPop, applicable rentals and props are included (based upon availability).
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Can we arrange for delivery of the rentals?
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Yes, we can arrange to have our rentals delivered. There is a delivery charge that will be dependent on distance travelled, amount of rental items, ease of access to venue, etc. Deliveries are arranged during business hours. Please contact us as early as possible to secure your booking as delivery cannot be guaranteed and might be unavailable during extremely busy weekends of peak wedding season.
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Do we have to wash everything before returning?
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Yes, we ask that all items be thoroughly washed, cleaned and repackaged in the original storage packaging supplied by xoSugarPop before they are returned to us.
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What happens if a guest accidentally breaks or damages one of the hire items?
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This is what the security deposit will cover. All breakages, chips, or losses will be deducted from your security desposit upon their return to xoSugarPop. A written receipt will be given explaining such deductions.
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What payment options do you offer?
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We offer several payment options. We accept payments via online through our website, direct bank transfer, cash payments, or check payment (no personal). Please allow enough time for funds to clear into our account before collection.
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Do you have a showroom?
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We don’t have a showroom as we are based, but we are open to viewings at our warehouse on Monday, Tuesday or Fridays between 9am-1pm or Saturday mornings at 9am only. Please email to enquire for an appointment.